PASHA_BANK ANNUAL REPORT 2021

37 Annual Report 2021 PASHA Bank Corporate Banking Activities PASHA Bank operates in line with its main corporate banking principles that are predicated on the concepts of “Boutique Service”, “Continuous Development”, “Customer Loyalty” and being a “Regional Player.” Apart from offering traditional solutions to its customers, whom it sees as business partners, the Bank has adopted the principle of providing solution‑oriented and versatile boutique services and establishing effective, sustainable and productive relationships with its customers. Having adopted a corporate governance approach and continuous development principle, the Bank follows current developments in the finance sector, and offers customized solutions to its customers by correctly identifying their needs and by improving its service infrastructure. PASHA Bank’s objective is to foresee the future needs of customers by staying attentive to ever‑increasing competition and ongoing developments, both worldwide and in Turkey. In this manner, we offer our customers the financing alternatives most suitable for them, whereby the Bank adopts the principle of enjoying mutual gains. The prioritized goal of PASHA Bank is to ensure high customer satisfaction and loyalty. In line with this goal, the Bank defines its primary principle as getting to know the customer well, always acting on the basis of principles and creating trust‑based customer rapport. PASHA Bank is the only bank established in Turkey with main shareholders based in Azerbaijan. With the power it derives from shareholders who are among the leading groups in Azerbaijan, and the opportunity for cooperation thanks to the sister company operating in Georgia, the Bank serves firms that perform trading activities in the region. It is also the only bank in Turkey to perform transactions in Azerbaijani manat and Georgian lari. “Continuous Development” principle “Boutique Service” principle “Customer Loyalty” principle “Regional Player” principle