PASHA BANK ANNUAL REPOT 2024

PROJECT MANAGEMENT PASHA Bank has continued to develop projects aimed at providing services/products to customers and employees, as well as enhancing user experience, in support of the goals set for the 2024-2026 strategy period. It is aimed to contribute to the Bank’s holistic sustainable growth through secure, digitally-focused, high- quality technological infrastructure developments. By supporting digitalization in business operations and services, it is aimed to foster sustainability. Digitalization PASHA Bank is committed to ongoing enhancements in its digital processes, prioritizing customer satisfaction, interaction, operational efficiency, and service quality, leveraging the skills acquired through its sustainable digitalization process. Services • “ Digital Approval” Project: A mobile process is being developed that allows customers to electronically sign contracts and instructions, while contracts and instructions can be uploaded to the system by PASHA Bank. The process is ongoing in compliance with the Regulation on the Information Systems and Electronic Banking of Banks issued by the Banking Regulation and Supervision Agency (BRSA). • “Web-Based Financial Asset Sales”: The project that enables retail investors to market, promote and sell financial products through a mobile- compatible web platform, providing the opportunity to invest digitally without the requirement of being a PASHA Bank customer, has been completed and made available for investors’ use. • “MIS and Data Warehouse” Project: A system has been established to assist the Bank’s senior management and unit heads in decision-making by collecting and presenting information as a whole, and management dashboards and a Customer Profitability module have been created. To further automate analytical processes, a data warehouse has been built to ensure instant data flow and provide the required information. • “FinBind 360 Product and Service Module” Project: Development work has been initiated to automatically create spread formats that reflect the financial status of companies included in the financial analysis process, which is a part of the credit request evaluation processes, by uploading the declarations and trial balances of the companies to the system in line with the rule sets established by the Bank. PASHA BANK AIMS TO CONTRIBUTE TO SUSTAINABILITY BY PROMOTING DIGITALIZATION IN BUSINESS APPLICATIONS AND SERVICES. digitalization 47 General Information