PASHA BANK ANNUAL REPOT 2024

INFORMATION TECHNOLOGIES 2024-2026 Strategy period Information Systems Strategy was prepared. Within the scope of this strategy, the following activities were performed in 2024: Virtualization platform was updated and capacity was increased. • Capacity increases were realized at the new generation server and storage units of the Bank which contributes to performance and efficiency by developing suggestions in performance development, problem prevention, resource optimization via artificial intelligence features. • System and Network Operations Management and support service purchased for back-up are being performed, monitored and reported in a healthy manner. • Developing technologies were followed, research was conducted for cloud system and placed in the agenda for the following years. • Core Banking and Application Management continued its support throughout the year for development activities in Core Banking and other environmental systems, new software developments and regulatory projects. Progress was achieved by making new investments in digital banking and these investments increased in 2024. • The development of reporting infrastructure for demand management and change management practices has continued, accompanied by training sessions provided to the staff regarding these enhancements. • In accordance with principles of compliance with COBIT processes, activities continued for increasing data storage and process capacity and performance, monitoring of network and system infrastructure and developing reporting tools. All changes were reflected in back-up and Emergency Center. • Work has been initiated to align with NIST standards introduced by PASHA Holding for all companies of the Group. • Regulations and improvements in accordance with the BRSA regulation on Banks’ Information Systems and Electronic Banking Services have continued to be implemented and developed. • PASHA Bank Kartal Business Continuity Center was kept ready for all business continuity activities, Business Continuity tests were performed based on remote working requirements. In 2025, PASHA Bank will pursue its investments and development activities in infrastructure and security areas and continue to comply with the digital world by working on projects in its strategy. PASHA BANK KARTAL BUSINESS CONTINUITY CENTER HAS BEEN MAINTAINED IN A STATE OF CONSTANT READINESS FOR BUSINESS CONTINUITY OPERATIONS, AND BUSINESS CONTINUITY TESTS HAVE BEEN CONDUCTED IN ALIGNMENT WITH REMOTE WORKING REQUIREMENTS. business continuity 50 PASHA Bank 2024 Annual Report