PASHA BANK ENG 20

We pursue our goal of “Being the first bank that comes to mind in the region” also in 2021, in line with our new strategy. strategy We designed the strategy that will shape our bank for the years 2021-2023 together with our consultants and PASHA Holding. to a higher version, thus putting into effect work flow and document management applications and new reporting functions along with the internal and external integrations for system productivity. In order to serve our customers better, our processes and systems are renovated and the work on new digital processes is initiated. The model for defining the financial analysis of our customers and for monitoring the early warning signals in a healthy manner is reviewed and structured. We continued with our technological investments on the cyber security side for the infrastructural innovations that were updated one year ago. One of our most important agendas was to work on compliance to the BRSA’s new regulation on the area of Information Systems. Alongside our human resources projects and projects for spreading our corporate values throughout our corporation in alignment with PASHA Holding, we also demonstrated continuous improvement on the areas of automation on the side of Risk Management and Risk Health indicators on which our Group focuses substantially. We designed the strategy that will shape our Bank for the years 2021- 2023 together with our consultants and PASHA Holding. The foremost objectives within our strategy are; to create healthy and sustainable growth, to improve product diversity and customer service quality, to strengthen our role in the capital markets and to increase our share in funding the foreign trade of the region. We pursue our goal of “Being the first bank that comes to mind in the region” also in 2021, in line with our strategy. The artwork of sculptor Mert Ege Köse, “Unity” which symbolizes the unity and strength of Turkey, Azerbaijan and Georgia for PASHA Holding was made to commemorate the 5th anniversary of the foundation of our bank and it is currently exhibited in the Conference Hall of our bank. The sculpture symbolizes the dynamic, visionary and well-established nature of these three countries being in the same geography, having common values and being beautiful together, despite the borders in between. As we say farewell to 2020, I would like to express my thanks to my devoted colleagues, customers, Members of the Board of Directors and stakeholders for their contribution to our success and I would like to sincerely celebrate once more the victory Azerbaijan has won in Karabakh. I wish that the whole world becomes healthy again in 2021 since “Health is always priority number one”. Sincerely yours, H. Cenk Eynehan CEO and Board Member Annual Report 2020 PASHA Bank General Information 29