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boutique service insight in line with the chosen strategy. The Bank believes that it will maintain the high service quality and the reflex of serving promptly. The Bank also reviewed its processes for the protection of personal data, and standardized the related policies, procedures and practices. PASHA Bank carries on projects focusing on improving the core banking system with the aim of increasing productivity in banking processes. In this context, a series of development projects was successfully completed within the IT infrastructure, in line with enhancements to core banking applications and the principles of compliance with COBIT processes, including: · capacity increase; · renewal of virtualization infrastructure; · the establishment of a monitoring infrastructure; · backup and improvement of data transmission to the disaster recovery center. In 2020, PASHA Bank operated with a team of 56 experienced and qualified employees at its Headquarters in İstanbul.   Strategic Management The strategic planning function is carried out by the Financial Planning, Control & Strategy Department, and Change & Project Management Department under the supervision of the Strategy and Budget Committee, which reports directly to the Board of Directors. The strategy function involves the processes of setting strategic priorities in line with the Bank’s vision, as well as budget preparation and monitoring according to the business plan, and the management and execution of strategic projects based on priorities in close coordination with PASHA Holding, Senior Management and relevant business units. Compliance with the strategic plan is evaluated every six months. In the 2018-2020 strategic plan the strategic actions and projects were determined for setting 2020 goals and building the roadmap to achieve these goals, with all units working in line with the Bank’s priorities. Accordingly, business plans for marketing, corporate communications, human resources and information technologies were formulated. During the year, studies and a number of systematic projects were carried out to ensure that the Bank’s processes fulfilled the evolving needs of its customers and employees. Core Banking Project which is now in effect, sped up the transfer of business processes to the digital media. The credit scoring system of PASHA Bank was reviewed in line with the objective of maintaining loan portfolio quality at the desired level; meanwhile, software development initiatives are ongoing. Credit monitoring systems and early warning criteria were reviewed in order to establish more effective monitoring systems and systematic • cash and non-cash loans, • leasing, • project financing, • treasury products • foreign trade products • intermediation in issuance of debt instruments • structured finance products • corporate finance products Corporate banking Investment banking Annual Report 2020 PASHA Bank General Information 33