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Core Banking Project, initiated by PASHA Bank in line with its Strategy Plan for 2018-2020, was finalized on 11 September 2020. focus PASHA Bank’s main area of focus in the coming period will be customer acquisition and increase in efficiency. The mentioned strategic project had its kickoff in the IT LAB located in the Headquarters to enable all of the Bank’s teams to work in synergy. The analyses and tests within the scope of the project were carried out throughout the year and during the COVID-19 remote working period, also through remote working with the support company outsourced and the software company, using high end technological resources. In PASHA Bank’s New Core Banking System the following integrations were made: work flows between units, document management, SWIFT and Bloomberg deals, exclusion list verification, Bankers Almanac, IBAN verification and the current integration infrastructure was updated for the new system. Likewise, pricing, expenditure and commission management, customer SMS and e-mail warning messages and enterprise resource management applications were put into practice covering fixture applications are implemented, reporting infrastructure and system has been revised. Securities Management System that is integrated into the Bank’s core banking system was also upgraded at the end of the year, including new functions. The current account and product monitoring functions in Internet Banking that is put into practice in line with the corporate brand manual, are planned to be improved with money transfer services in 2021. PASHA Bank’s main area of focus in the coming period will be customer acquisition and increase in efficiency which will be realized swiftly with the Bank’s current API infrastructure. PASHA Bank continued to improve its processes to provide higher quality services to its customers and updated its policies, regulations and procedures in accordance with these improvements in 2020. In the meantime, the PBT Rate model that targets determining the customers’ financial analysis accurately and monitoring the early warning signals was reviewed again and its software was updated. IFRS provision calculations are transferred to digital platform in which the calculations are made automatically. Business processes are developed and documented to enable the strategic planning and monitoring processes to be configured in alignment with the Group policies. Project Management processes were updated based on the Group’s project management methodology. In addition to legal projects, the Bank effectively participated in Group’s strategic projects, core banking and peripheral system development projects, corporate culture, human resources risk management and audit projects. Annual Report 2020 PASHA Bank General Information 39