PASHA BANK ENG 20

PASHA Bank Business Continuity Center, Kartal was held constantly ready to act for Business Continuity and Business Continuity tests were run in line with the requirements of remote working and they were readjusted. technology The improvement of PASHA Bank’s information security and technological infrastructure has been prioritized. design for transferring the software changes real time to the Disaster Recovery Center was put into practice. All of the Bank’s technological processes for employees’ remote working were applied in compliance with the dynamics of COVID-19, the required awareness training programs were organized and supported by training documents. The management of network operations and security operations are being executed by the Bank’s staff and outsourced support services. In 2020, changes were made in the applications such as end user, e-mail security, internet proxy server, disc encryption, malware protection and data loss protection beside renewed Firewall and Security Information and Event Management Systems. Like every year, penetration tests for minimizing security and cyber threat risks were made, no critical level findings were noticed and the operations for strengthening the infrastructure were maintained according to the results. All of the employees and the new comers to the Bank participated in the in-house training program on information security awareness. In PASHA Bank, ınformation security policies are updated in line with the changes and threats happening in the area, information technology management processes are constantly reviewed and improved. Within this year, Information Technology and Information Security Units finalized the activities for implementing a more user friendly demand management and change management system. Within the framework of principles for adapting to COBIT processes, improvements were put into practice in increasing the capacity and performance of data storage and processing, monitoring the network and system infrastructure, improving reporting tools and aligned changes were made in back up and Disaster Recovery Center systems, increasing the capacity and changing the firewall. PASHA Bank Business Continuity Center, Kartal was held constantly ready to act for Business Continuity and Business Continuity tests were run in line with the requirements of remote working and they were readjusted. In 2021, investment and development activities in infrastructure and security will continue and planning activities will be performed to adapt to the digital world. Annual Report 2020 PASHA Bank General Information 41