PASHA BANK ENG 20

Entrepreneurship The world around is constantly changing, so we often have to operate in ambiguity. We seek new opportunities and are ready to take bold steps – do things and go places others don’t dare to. We don’t fear challenges but view them as opportunities to grow. We are unafraid to take a personal responsibility for going an extra mile or doing something new. Our staff treat the company with care, passion, prudence – just like they would treat their own business. Quality The outside world will always judge us by the quality of the product or service we deliver. And the quality of our work is directly proportional to the dedication and professionalism of our staff. There is no way around it. That is why we always follow the standards we set. That is why we deliver what we promise - day in, day out – carefully balancing quality with efficiency for optimal results. That is why we try new things and strive to learn and improve - as individuals and as an organization. Collaboration When we work as one team across departments, business units, and countries we produce phenomenal results. When we collaborate with clients, partners and suppliers we far exceed market expectations. The impact of these synergies far surpasses that of any individual contribution. Collaboration creates a sound working environment and leads to higher efficiency. It accelerates problem- solving and enables innovation. It nurtures trust and respect. Mission To become a cross-border bank empowering its customers; • To be an international bank that adds value to the present and to the future; • For our customers, through a high-quality, innovative and solution-oriented service concept; • For our employees, through investing in their professional and personal development; • For society and the world, through demonstrating social and environmental sensitivity; For our shareholders, by maintaining a robust financial structure and achieving steady growth and profitability. Annual Report 2020 PASHA Bank General Information 5