PASHA_BANK_ANNUAL REPORT 2022

43 PASHA Bank 2022 Annual Report General Information Information on Management and Corporate Governance Principles Financial Information and Risk Management Review • Process to allow for Purchasing and Selling transactions of Bonds- Securities-Repurchase-Eurobond via Internet Banking application is ongoing. • New idea creation journey continued to be more competitive at developing global and local trends, to increase customer satisfaction/ experience, customer acquisition, interaction and efficiency between Azerbaijan and Turkey throughout the strategy period. In this respect, the followings were realized: · New projects started for new payment platforms with business partners via API and for addition of value added services. Hence, cash transfer process was implemented between the payment service organization and an Azerbaijan bank. · Development of API service to make cumulative EFT was completed · Process of uploading customer account opening documents to the system in order to make document management more effective at the core banking process was completed. · An application panel was established at the corporate web site, to be used by PASHA Group employees, to increase the volume and number of mortgage product implemented for Azerbaijan citizens and to support new customer acquisition. PASHA Group employees who wish to own a house in Turkey, detailed information about potential projects are present at the mortgage application panel. The followings were realized to develop and monitor effective risk management in compliance with the strategic goals: · Implementation plan which includes milestones within the framework of Information Technologies and Information Security Risk and the project was completed with the required actions. Based on the results of the activities, Information technologies and Information Security Risk Management Policy and Procedures were published. · Set-up and development process of the project for “Paygate Analyzer” application was completed and controls are being performed. This application will report risky amounts and transactions at the end of the day. • Within the scope of digitalization, infrastructural developments and provision for information security, information security projects for “Network Access Control and Internal WI-FI Management and Mobile Device Security Solutions” were started and control processes are ongoing. • To meet managerial and legal reporting needs, “Advanced Reporting” tool was purchased, development and control processes are being conducted. • Within the scope of targets for the digitalization of talent management, employee loyalty/satisfaction and human resources processes, the followings were performed: · Digital system İNKA was implemented which allows for online human resources personnel affairs, vacation and similar transactions. PASHA Bank continued its journey in creating new ideas to increase interaction and efficiency between Azerbaijan and Turkey. new ideas