PASHA_BANK_ANNUAL REPORT 2022

44 PASHA Bank 2022 Annual Report · Process of update of Performance Management System and its performance on system is ongoing. · Review of activities for PASHA Bank employees to submit their suggestions in line with the Bank’s strategy, ideas for process improvement and integration of those with the performance management system started. Project for SWIFT ISO20022 Compliance process, which is legally required, started and waiting for the delay at the global side. The Bank participated the Model Risk Management Framework, Project Effectiveness Evaluation (2018-2020) and Zero-based Budgeting Application projects conducted within PASHA Holding. PASHA Bank coordinates its processes for business process improvements and annual review of policies, regulations and procedures in accordance with these improvements to provide higher quality services for its internal and external customers. In line with this, revisions were performed at the process of publishing current documents and announcements at the “portal”, which is PASHA Bank’s internal communication channel. Project management process was updated in line with Information Systems and Electronic Banking Services Regulation and Group methodology. Impacts of the pandemic continued in 2022. The Bank monitored digital transformations within the industry closely to comply with this and continued to make required technological investments. “PASHA Sign” project which is targeted to be completed in 2023 has started. Information Technologies 2021-2023 Strategy period Information Systems Strategy was prepared. Within the scope of this strategy, the following activities were performed: Virtualization platform was updated and capacity was increased. • Capacity increases were realized at the new generation server and storage units of the Bank which contributes to performance and efficiency by developing suggestions in performance development, problem prevention, resource optimization via artificial intelligence features. • Telephone switchboard infrastructure and devices were renewed to comply with the new infrastructure. • System and Network Operations Management and support service purchased for back-up are being performed, monitored and reported in a healthy manner. • Developing technologies were followed, research was conducted for cloud system and placed in the agenda for the following years. • Core Banking and Application Management continued its support throughout the year for development activities in Core Banking and other environmental systems, new software developments and regulatory projects. Progress was achieved by making new investments in digital banking and these investments increased in 2022. Reporting infrastructure was developed for request and change management applications which were implemented in 2020. Information Systems PASHA Bank coordinates business process improvement activities to provide higher quality service to its internal and external customers. coordination PASHA Bank’s 2022 Operations