PASHA_BANK_ANNUAL REPORT 2022

79 PASHA Bank 2022 Annual Report General Information Information on Management and Corporate Governance Principles Financial Information and Risk Management Review Company Compliance Status Description Yes Partial No Exempted Not Applicable 3.4. RELATIONS WITH CUSTOMERS AND SUPPLIERS 3.4.1-The company measured its customer satisfaction, and operated to ensure full customer satisfaction. X 3.4.2-Customers are notified of any delays in handling their requests. X 3.4.3 - The company complied with the quality standards with respect to its products and services. X 3.4.4 - The company has in place adequate controls to protect the confidentiality of sensitive information and business secrets of its customers and suppliers. X 3.5. ETHICAL RULES AND SOCIAL RESPONSIBILITY 3.5.1-The board of the corporation has adopted a code of ethics, disclosed on the corporate website. X 3.5.2-The company has been mindful of its social responsibility and has adopted measures to prevent corruption and bribery. X 4.1. ROLE OF THE BOARD OF DIRECTORS 4.1.1 - The board of directors has ensured strategy and risks do not threaten the long-term interests of the company, and that effective risk management is in place. X 4.1.2 - The agenda and minutes of board meetings indicate that the board of directors discussed and approved strategy, ensured resources were adequately allocated, and monitored company and management performance. X 4.2. ACTIVITIES OF THE BOARD OF DIRECTORS 4.2.1-The board of directors documented its meetings and reported its activities to the shareholders. X 4.2.2-Duties and authorities of the members of the board of directors are disclosed in the annual report. X