How can I submit my suggestions and complaints?
ou can visit the "Customer Communication" section on our website, https://www.pashabank.com.tr/tr/ . In this section, you can send your suggestions to us via email at info@pashabank.com.tr, or send your complaints to sikayethatti@pashabank.com.tr. You can also contact us by calling our customer service line at 444 0 994.
How does PASHA Investment Bank act as an intermediary in commercial activities with Azerbaijan?
Our bank was established with the investment of PASHA Holding, which is based in Azerbaijan. The correspondent relationships we hold with numerous banks in Azerbaijan form a vast financial network. Through this network, the flow of funds between the two countries is expedited, reliable, and efficient, allowing us to play the role of an intermediary bank in our clients' commercial activities with Azerbaijan.
How can I log in to your Internet Branch?
To log in PASHA Bank’s online banking service, "PASHA Online," you need to register through the link available on our website, https://www.pashabank.com.tr/tr/. You can submit your registration request by calling 444 0 994 or 0212 705 89 00.
Once your registration is complete, your username will be provided to you, and an SMS containing your password will be sent to your mobile phone for the initial login. Upon your first login, you will need to change the password sent via SMS and select a security image.
Enter your user code and the e-password you received in the designated fields on the page. It is recommended to use the virtual keyboard for login.
On the next screen, ensure that the security image displayed is the one you selected. Then, click the "continue" button to request a one-time SMS password to be sent to the mobile phone registered with our bank. The SMS password will be sent to your phone shortly. You have 3 minutes to enter the password into the system.
What is Forward?
Forward is the process of buying or selling different currencies at a specified future time at exchange rates agreed upon today.
Mostly foreign trade companies use this product frequently in order to protect themselves against exchange rate risk. For example, importing firms will have taken precautions against the appreciation in exchange rate for foreign exchange payments that they would make at a future time by making forward foreign currency buying transactions. The exporting firms will have protected their future receivables in foreign currency against the downward movement in the exchange rate by carrying out forward foreign exchange sales transactions.
Except for the purpose of hedging against exchange rate risk, there is a risk that investors may suffer losses due to speculative forward transactions.
What is Swap?
Foreign Currency Swap Transactions are the process of re-purchasing or selling the foreign currency that was sold or bought at the specified start date and at the specified exchange rate at the maturity date and the specified forward exchange rate. While there is no exchange rate risk in these transactions, there is interest risk, however. It is usually preferred by investors to adjust liquidity and cash flow.
What is Option?
Option contracts are contracts that give the buyer / seller of the option the right to buy or sell a certain amount of currency at a certain price, at or until a future date. Unlike forward transactions, whether the transaction will occur on the maturity date depends on the market price of the underlying asset at the specified date. Options written on the exchange rate are options that give the right or obligation to buy (call) or sell (put) a foreign currency at a certain utilization (strike) rate. As the option contract gives the buyer the right to buy or sell the option, the purchaser will use this right if it is profitable. The seller of the option has to fulfil the obligation to buy or sell if the party buying the contract wants to exercise this right.
The key factors affecting the option price are the spot price of the underlying asset, the strike price, the number of days remaining to maturity, the volatility of the underlying asset, and the risk-free interest rate.
While the risk assumed by the party buying the option contract is limited to the premium paid by this party, the obligation of the selling party is unlimited. The option seller bears the risk of losing the principal.
Customers can take advantage of option products by providing PASHA Bank bonds as collateral.
What is Bonds/Bills?
Commercial Bills and Private Sector Bonds are debt securities issued by banks or joint-stock companies to fulfill their financing needs. They may be issued as discounted/zero-coupon bonds or as coupon bearing bonds. The investor investing in Private Sector Bonds and Commercial Bills further assume the default risk of the issuer company.
Commercial Bills and Private Sector Bonds can be further traded in the secondary market.
Treasury Bills and Government Bonds are Government Domestic Borrowing Securities (GDBS) issued by Republic of Turkey Undersecretariat of Treasury. GDBSs with a maturity date less than 1 year are defined as Treasury Bills and the ones with a maturity date of 1 year or more are defined as Government Bonds. They can be further traded in the secondary market before maturity.
What is Eurobond?
Eurobonds are medium- and long-term bonds that are issued abroad by institutions, companies or governments in a currency other than their own national currencies in order to obtain financing.
What are Asset-Backed Securities (ABS)?
Asset-Backed Securities (ABS) are a modern financing instrument in which receivables recorded on a company’s balance sheet—such as promissory notes or collateralized claims—are transformed into marketable securities that can be traded in the secondary market.
ABS are widely used internationally and serve as an alternative to conventional bank loans, enabling corporates to raise financing backed by their existing assets.
What is Repo?
This is a transaction whereby fixed-income securities such as government bonds, treasury bills, private sector bonds / notes, and Eurobonds are sold with a commitment to buy at a specified time based on pre-determined conditions. Repo transactions in Turkish Lira, USD, and Euro, with preferred due dates can be realized through PASHA Bank.
For customers who want to make investments in short-term liquid instruments, transactions are carried out at the desired maturities starting with O / N (overnight).
Repo transactions can be realized through PASHA Bank customer representatives.
What is Leasing?
Leasing (financial leasing) is a financing method in which the ownership of an investment asset remains with the lessor, a financial institution, while the lessee is granted the right to use the asset in exchange for agreed-upon rental payments. At the end of the lease term specified in the lease agreement, the ownership of the asset is transferred to the lessee in addition to the usage rights.
In practice, financial leasing is used to finance the acquisition of an investment asset or for a company to sell an asset already in its possession to a financial institution under a “sale and leaseback” arrangement.
For detailed information about financial leasing regulations, you can visit https://www.fkb.org.tr.